TENANT FAQs

Here you can find answers to some frequently asked tenant questions about our services. We want you to have all the information you need, so you can better understand our policies and procedures. If you cannot find the answer to your question here, please feel free to contact us


Q: What are the advantages of renting with Progressive Property Management?

A: Progressive Property Management takes a professional, friendly, detail-oriented approach to working with tenants. We pride ourselves on our ability to deliver service excellence in everything we do, especially when it comes to the tenants of our properties. We are attentive to your concerns and work to ensure that you have the best experience possible. Here are some additional reasons to choose Progressive Property Management: 

We will work with you to ensure that you find the right property fit for you and your family. 

We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc.) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in.

We are available 24 hours a day to handle emergency maintenance repairs.

All deposits that are retained by us are kept in a FDIC insured bank in a designated account.

Q: Where can I get a list of your properties for rent?

A: You will find a list of our properties for rent on our Available Listings page.

Q: How can I view the inside of one of the rentals?

A: The first step to seeing one of our rentals is to drive by the property to see if it is in a location that is suitable for you. If the property is occupied, please do not disturb the current residents. Once you have driven by the property, you can contact Progressive Property Management to schedule an appointment to view the property.
 

Q: Do you require an application fee?

A: Yes. Each adult who intends to live in the rental property must complete and submit a rental application. The cost for processing the application is $30 per adult. 
 

Q: What are the criteria used for approving an application?

A: When you submit a rental application you are allowing us to perform a background search. We are attempting to determine the likelihood of your paying the rent on time, and whether you will take proper care of the property and fulfill your lease obligations. The four main factors we consider are your credit report, landlord/mortgage history, your employment and income verifications and your criminal background report. While your credit does not have to be spotless, it is important that you do not show a pattern of paying your bills late or not at all.  No one with a felony in their background will be allowed to occupy a property. 

Q: How long does the application process take?

A: Applications generally take 24 to 48 hours to complete depending on the availability of your references. If you have not heard from us within 48 hours, please give us a call.  If you are applying for an income guideline property the process can take considerably longer due to government requirements.
 

Q: Do you require a security deposit?

A: Yes. We require our tenants to pay the security deposit once the application is approved and before the tenancy begins. In general, the security deposit will be equal to one month's rent, although some deposits vary.
 

Q: Do you require a lease?

A: Yes. We require a written lease agreement on each of the properties that we manage. Our initial lease period is normally one year (12 months).
 

Q: How is a lease terminated?

A: At the end of the lease, or beyond, you may terminate the lease by giving Progressive Property Management a full calendar month written notice prior to moving.
 

Q: What if I need to move before the lease expires?

A: You should notify us in writing of your intent to move. We will make every effort to mitigate our potential loss by trying to rent the home as soon as possible. You will be held responsible for paying the rent through the end of your lease term or until the property is rented (whichever occurs first). You will also be held responsible for any necessary leasing fees incurred by the property owner.
 

Q: What happens if only one roommate wants to move out?

A: If your roommate moves out, a written notice must be submitted to Progressive Property Management. Remember that tenants are jointly and severally liable to ensure that the rent is paid. You must have written permission from Progressive Property Management to substitute a roommate. (It is not the responsibility of Progressive Property Management to arbitrate or mediate problems between multiple co-residents.) The substitute roommate will have to submit an application, including fee, prior to approval.  Security deposit reimbursements to departing roommates are handled by the remaining residents. No portion of the security deposit will be refunded individually.
 

Q: Can I sub-lease the property?

A: No. The lease agreement clearly states that the tenant shall not sublet any portion of the property or assign the agreement without written consent from Progressive Property Management.
 

Q: Can the landlord force me to move during my lease?

A: Generally, no. The landlord cannot evict you from the property unless you breach the lease agreement that you sign. Even if the owner needs to move back in to the property, or sell the property to a buyer, your lease will be honored through the expiration date.
 

Q: Can I get a pet after I move into the property?

A: In order to get a pet in your property you must have preapproval from Progressive Property Management. If there is a no-pet policy in place for the property then you may NOT get a pet. If pets are allowed you must first seek written approval with Progressive Property Management and submit the appropriate fees and documentation. For more information, please refer to your rental agreement or contact us.
 

Q: Can I install cable or satellite TV at the property?

A: Most properties are currently wired for cable.  No penetrations of the property are allowed.  Satellite dishes may not be installed on the roof, attached to the property or mounted in the front yard of any property.  If you desire to change the current configuration you must first obtain written permission from Progressive Property Management. At some properties you may be prohibited from installing a satellite dish in any location where the dish is visible from the ground or from any other unit in the complex. Any cost of installation (or damaged caused by the installation) and removal will be an expense of the tenant.
 

Q: Can I paint or modify something in my rental property?

A: No. Unless you receive written permission from Progressive Property Management prior to making a change, you may not alter the property in any way. If you desire to alter the property you should submit your request in writing, and wait until you receive written consent before making alterations.
 

Q: How do I report a maintenance problem?

A: To report a maintenance issue simply call the maintenance phone number or submit maintenance request in writing to the office. If you require emergency service after hours, please call our 24-hour emergency response system. For fire, gas or natural disasters, dial 911 before calling us!
 

Q: What is considered an emergency?

A: Examples of emergencies are active water leaks, flooding, sewer backups, sparks from appliances, gas odors, fire, etc. 
 

Q: What am I responsible for maintaining in my home?

A: You are responsible for maintaining heating filters and fresh smoke detector batteries at all times. This may mean changing them at least twice each year or more frequently as needed. Light bulbs that are easily accessible also need to be maintained by the tenants. In some situations, yard maintenance and snow removal may be required. Please refer to your individual residential lease. 
 

Q: Can I be charged for maintenance at the property?

A: Yes, if tenant damage or neglect causes the maintenance problem, you will be charged for it. Also, you may be billed for a service call if you miss a scheduled appointment with one of our service technicians. 
 

Q: Should I purchase my own renters insurance policy?

A: It is highly recommended that all tenants carry enough insurance to cover themselves and their personal property. Please consult with your insurance agent for specific details. 
 

Q: When is my rent due and where can I pay my rent?

A: Rent is due on the 1st of each month. Late fees are applied to all payments that are received after 4pm on the 4th. Rent can be paid in two ways:

  • By mail to our local office. 
  • By dropping payment in rent drop boxes at our office and some individual properties
     
Q: This my first time paying rent late. Can you waive my late fee?

A: No. Progressive Property Management does not waive late fees. Fair Housing laws require that we treat all our tenants equally. Progressive Property Management does not decide if one tenant is more deserving than another of paying late fees. We enforce late fees across the board. 
 

Q: What is the move out procedure to get back my security deposit?

A: If you are terminating the tenancy, you must give Progressive Property Management the required notice in writing. Please contact Progressive Property Management a few days prior to vacating the premises, to schedule a walk-through appointment. On the date of the walk-through, the premises should be completely vacated, the carpet cleaned professionally, clean, and ready for occupancy with no personal property remaining at the premises.
You may also contact Progressive Property Management to request an initial inspection of the premises before you vacate, which you may attend. The purpose of this inspection is to allow you an opportunity to remedy identified deficiencies in order to avoid deductions from the security deposit. Deductions are normally for rent that is due, necessary cleaning of the premises, and damages above normal wear and tear.  
 

Q: When can I expect to receive my security deposit refund?

A: Within fourteen (14) days after you vacate the premises, you will be mailed with an itemized disposition of your security deposit, along with any refund due you or charges owed to us.  This will be mailed to the forwarding address you provide.